Replacing fragmented records with a comprehensive signal management application. We designed and calibrated every step of this specialized need, using products from the Element ecosystem.
Prior to Element, the alarm signal and video receiving center lacked a single platform capable of managing the massive volume of the company’s customer base and partners simultaneously. Monitoring signals, video recorders, subscriptions, sales, and collections was done without a centralized system, making it difficult for the center to be immediately updated in the event of an alarm and to provide reliable service on a large scale.
“Thousands of locations, thousands of customers – and no single platform to monitor them all simultaneously and in real-time.”
We developed a comprehensive signal and video receiving center management application, capable of serving a massive and constantly growing customer base and partner network simultaneously, with full management of subscriptions, sales, and collections. We implemented automated alarm and video transmission controls with immediate updates to the center, as well as a caller identification application connected to the telephone center.
We added the Black Mamba digital receiver to receive alarm signals from GPRS devices of various manufacturers, with the capability of installation in a Microsoft Clustering environment to support a high volume of concurrent connections without downtime. We also implemented the ECHO mobile application for immediate intervention and the Live Console application for online signal transmission to B2B and B2C platforms.
We completed the solution with a website, e-shop, and product catalog, electronic invoicing, online integration with the DIAS interbank system, and interconnection of the management platform with B2B & B2C applications, for a unified data feed of customers, partners, signals, and subscriptions across the entire customer base.
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